FAQ PAYMENT AND BALANCE How is the monthly fee charged off? How to pay for services? How to check the balance? How to postpone the payment? SERVICES AND TARIFFS How to change the tariff? How to suspend services? How to connect aditional service? SETTINGS AND TROUBLESHOOTING Why the Internet does not work? Primary diagnosis of the lack of Internet How to reconnect by myself? GENERAL QUESTIONS How to enter the Personal account? How to find out my tariff plan? How to find out the password from my Personal Account? How to change the password? How to find out my IP address? How to find out my MAC address? How to receive notifications about special offers,contests and new services?