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09.12.2023
Telephony
2805
SIP telephony service is one of the most common technologies in business today. It allows you to conveniently make phone calls over the Internet on the basis of the standard protocol SIP, which is responsible for the transmission of voice data. The use of such technology is especially beneficial for companies that are engaged in sales or customer service, have branches, work with remote employees, and also make calls to other countries. About what equipment is necessary to receive and make calls in the SIP-telephony system, you will learn from the material in this article.
How to organize calls using SIP-telephony?
To use SIP-telephony you will need one of the following device options:
Below we will consider the specifics of using each of the SIP-telephony equipment options.
Analog phone
Used in conjunction with a special adapter, a traditional analog phone allows you to use the modern functionality of SIP-telephony.
Advantages:
Disadvantages:
The use of analog telephones is the best solution when you need to switch an existing network without having to significantly re-equip it.
IP phone
This is already a modern telephone set (wired or wireless), which consists of a telephone handset, a block of keys and a display. From the outside, an IP phone is similar to a regular landline phone, but differs from it by having a port to which an Internet cable can be connected to make Internet calls, and more functionality.
Usually IP-phones have a number of additional features such as video calls, conference calls, call forwarding, voicemail, etc. They also provide high quality sound. And users who need mobility in the office or at home, can choose for themselves wireless IP-phones that work on the DECT standard.
The prices of these devices are very different, so you should choose a specific one based on your needs. You can familiarize yourself with some of the models and purchase them from us.
PC or laptop
If you have a small contact center, this is the best option. To make calls on a PC or laptop, you will need a headset or microphone and a sound output source (headphones, speakers) connected to your computer. Plus there are different programs, the choice of which depends on the operating system (OS) on which your PC or laptop is running. Let's start by looking at programs for Windows devices.
With Windows operating system
Among the widely available free SIP-clients you can still use such as Linphone and PhonerLite.
With MacOS operating system
Among the applications designed to make phone calls over the Internet on PCs or Apple laptops, it is worth highlighting the following:
Smartphone or tablet
You can also install calling programs on smartphones that run on Android or iOS platforms. But keep in mind that to ensure a reliable connection, the Internet speed should be from 90 Kbps.
There are many applications that differ from each other in functionality and other criteria. To choose exactly yours, we advise you to test different options first.
Among the most popular Android and iOS applications used by our clients, we would like to list the following:
In general, when choosing equipment for SIP-telephony, we advise you to focus on the following criteria:
If you need high quality and stable communication, IP phones are the best choice. If you have traditional analog phones, it is enough to buy only VoIP-gateways. If you need to organize a workplace for a secretary or administrator, we recommend a portable IP-phone or an analog telephone set connected to a VoIP gateway.
We remind you that you can find and order the necessary IP-telephony equipment on our website.
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