For individuals
Internet + TV
Video surveillance
Telephony
Equipment
Data center
services and tariffs for legal entities and individuals
for apartment buildings and the private sector
internet and television settings
Contact our service and information center in any convenient way:
We will contact you, check the coverage and offer a convenient time to connect. We will also help you choose the best tariff and provide a router if you need it. At the appointed time, a wizard will come to you, lay the cable to your apartment, connect to the equipment and make the necessary settings. You will be provided with a protocol of ordered services and equipment, personal account number and personal login details. Then you need to pay the cost of connection and tariff for the next 7 days.
We draw your attention! The Internet will work immediately after connection. Access may be restricted only if you do not top up your account 7 days after the start of services.
The service will be available without recharging for 7 days after connection. During this period you will need to pay the cost of connection work and the tariff plan. After 7 days, this amount will be deducted from the account, if payment has not been made, the balance will be negative and the service will be inactive.
The optimal speed depends on what you normally use the Internet for and how many devices are connected to the network at one time. We suggest choosing the "Up to 100 Mbps" tariff if you use the Internet for ordinary activities (sites, communication programs), and there are few devices on the network at the same time.
If you need to quickly download large amounts of data, play resource-intensive online games or conduct broadcasts, and many devices can be connected to the network at the same time, we suggest you choose one of the gigabit tariffs. Deselect 1 Gbps if you need the widest possible channel, or choose 500 Mbps if you think 1 Gbps is too much.
If you are interested in speed over 1 Gbps, you need to check whether your equipment is suitable for this. How to do this is described step by step in the instructions by the link.
Contact our service and information center in any convenient way:
We will contact you, check the coverage and offer a convenient time to connect. We will also help you choose the technology and provide the necessary equipment (activation card, CAM module, set-top box) if you want to watch additional TV channels. If you choose the «Basic» package for analog technology, no additional equipment is required. At a certain time, a master will come to you, lay the cable to your apartment, connect to the equipment and make the necessary settings. You will be provided with the contract, personal account number and personal login details. Next you need to pay the cost of connection and tariff.
We draw your attention! The TV will work immediately after connection. Access may be restricted only if you do not top up your account 7 days after the start of services.
Maxnet provides a Television service using four technologies: ACP, DVB-C and Web TV.
The choice of technology depends on the availability of our coverage, your equipment and wishes on the number of channels.
Choose from analogue cable TV (ACTV) or digital TV (DVB-C). Connection is possible subject to cable coverage. Please note: only 70 channels will be available in analogue quality and 79 channels in digital quality.
We offer even more convenient technology for all Internet subscribers Web TV. Install the application «Мaxnet WebTV» on your smartphone, TV or tablet and watch your favorite channels from four devices at the same time!
Contact our specialists in any convenient way:
We will contact you to determine a convenient time to review the future location of the system. At the scheduled time, a master will come to you to determine the number and type of cameras, taking into account architectural features. Next, we will make a commercial offer with several options for implementing the system. Together we will determine the optimal composition and location of the system and plan work.
The technicians will install cameras and other necessary equipment, configure the system and demonstrate its operation. You will also receive recommendations for use and sign a contract. In the future, we support the work of implemented projects.
The cost of connection consists of the cost of the cable inside the apartment, the work of the master and additional services.
Cable price per apartment:
Twisted pair UTP 5E (up to 1000 Mbps) — 13 UAH/m
Coaxial cable (for TV) — 8 UAH/m
Cable to the apartment (up to 50 m) — 1 UAH
Service activation Internet — 1 UAH
Connecting TV the 1st point — 50 UAH
Cable crimp — 25 UAH per 1 pc
Please do not hand over cash to the master! The cost of connection and tariff plan is paid to your personal account, it will be indicated in the protocol of ordered services. In this document, the wizard will specify the amount to be paid for the connection.
The service will be available without recharging for 7 days after connection. During this period you will need to pay the cost of connection work and the tariff plan. After 7 days, this amount will be deducted from the account, if payment has not been made, the balance will be negative and the service will be inactive.
Yes, please make sure that you can provide the passport of the person for whom the contract will be executed. If there is no person at home with whom a contract will be concluded, you can leave his passport to an adult.
Yes, we provide the equipment you need to use our services. You can see the catalog of devices from «Maxnet» by following the link.
Our specialists will help you choose the right equipment, call 0800-31-0800.
It depends on which TV technology you are interested in. If you choose Web TV, you don't even need to contact us. Just install the application on your devices, enter your personal account number and start using the service. A fixed subscription fee will be charged for the service, or you will need to contact our service and information center in any convenient way (order a callback, write in Telegram, Viber chat or on the maxnet.ua website, call the phone number 0800-31-0800). We will tell you what to do next and transfer you from the «Internet» service to the «Internet + TV» service.
If you choose cable TV (AKTV or DVB-C), then you will need to call the master to bring the cable into your apartment and connect the services. Contact us to choose a convenient date and time for a specialist visit. After connecting, we will transfer you from the «Internet» service to the «Internet + TV» service. The subscription fee will be changed in accordance with the current tariffs.
We need some time to resolve legal issues and get the system up and running. We make every effort to ensure that all our subscribers are satisfied with the quality of services, so we are attentive and responsible in launching services at home.
Yes, it is possible to connect subscribers with an optical cable to the apartment. Terms and cost of connection are discussed separately.
Note that the router and computer are not designed to connect fiber optic cable. Therefore it is necessary to install in addition a special media converter. Fiber optics will be connected to it, and twisted steam will come out of it to connect your devices. It should also be noted that the optical fiber is very sensitive to bends and any deformations. So you need to be very careful during its operation in the apartment.
Web TV is a service for Maxnet subscribers that will make watching TV as convenient as possible. The service is available as a «Мaxnet WebTV» application for Android and iOS devices on the provider's network.
Web TV subscribers can watch more than 120 channels («Basic» and additional thematic packages of TV channels). Web TV allows you to watch TV, pause the broadcast and connect up to 4 screens at a time. The first month of using the service is a gift.
To activate the service:
Yes, it is likely that the cable in your apartment can be connected to our equipment in the entrance. The wizard will have a supply of cable just in case. If your cable is damaged or does not fit the internet tariff you were going to connect, our cable will be used.
Cable TV is analog (AKTV) and digital (DVB-C) and comes with coaxial cable. The signals of TV channels are transmitted to the receiving equipment of the cable company, then they are encoded and received by subscribers.
The number of channels for the AKTV service is limited (70), no additional equipment is required for connection, and the image quality is analog. In DVB-C quality is digital.
Web TV is a technology in which a TV signal is transmitted over the Internet, and you need to install an application to use the service. Not only TVs but also smartphones / tablets are suitable for viewing. Web TV is also connected to the TV via a router and set-top box. Thanks to the use of TCP technology, the signal is more stable and the viewing is pleasant.
The IP address type depends on your tariff plan.
You can connect additional TV channels through your personal account or call our service information center. The login and password from the personal account are specified in the documents that the wizard will leave when connecting. If you lose them, you can recover information through our operators. A list of additional packages of TV channels can be found on our website.
To disable additional packages, contact us in any convenient way (call back or chat on the site maxnet.ua / at 0800-31-0800). We will disable the service and recalculate if necessary.
Unfortunately, this is not possible. Media groups give cable TV providers the right to broadcast channel packets. We can retransmit them only in the form in which they came to us and we have no right to share channels and change the cost.
We connect some high-rise buildings using the leading PON technology. It provides a more stable signal, minimal system failures and independence from the power supply. Its main feature is that a fiber-optic cable is supplied to the subscriber's apartment. The subscriber terminal is used to convert the signal from optical to electrical. We provide it for safekeeping for UAH 1. If you do not want extra equipment in the apartment, you can install a terminal in the vestibule. Then your router or computer connects to it in the usual way.
Please note that connecting to this technology does not affect the cost of the tariff.
No, unfortunately, there is no such possibility. WebTV service is provided only in combination with the "Internet" service in apartment buildings.
Loyalty programs from «Maxnet» are opportunities to save on services for existing subscribers.
«Pay less – get more»: pay for six months of using the services and receive the seventh as a gift.
Procedure:
Do not forget to inform our specialists about your intention to participate in the loyalty program! Please note that if you become a participant, your rate will not change and its value will not increase during the paid period.
You can find more detailed information by following the link.
«Recommend Maxnet»: To participate, you need to recommend Maxnet to friends who are going to connect to the Internet or TV.
If a new subscriber names your personal account or address when connecting, we will charge you a bonus in the form of a month of promotional services. If you bring two friends at once — you will get three months; three friends is a whole six months of services as a gift!
If a new subscriber names your personal account or address when connecting, we will charge you and the new subscriber a bonus in the form of a month of promotional use of services.
The number of invited subscribers is not limited!
*If a new subscriber connects to the company's services under another valid promotional offer, a bonus month of free use is provided only to the subscriber who recommended connection to Maxnet.
You can find more detailed information by following the link.
Yes, but the tariff discount will not be extended. The standard tariff price for the «Internet + TV» service will take effect after the end of the promotional period, which began from the moment the «Internet» service is connected.
Our company does not install specific firmware on subscribers' equipment. You can use your own equipment, provided it does not have built-in settings from another provider.
If your router is suitable for the tariff you are connecting (gigabit tariffs require gigabit routers), and you do not have software and hardware problems - you can of course use it.
In the case of TV set-top boxes, the case is more complicated. Notify the operator of the presence of the set-top box during the consultation. We will check compatibility, and the wizard will take our set-top box in case the services can not be used on your equipment.
The real (white IP) is indicated in your personal account. You must log in to your personal account and select the «Services» section.
Or is there another way:
Right-click the Internet connection icon on the taskbar. Select «Internet Preferences» (or «Network and Sharing Center» for Windows 7).
In the left part of the new window, select «Ethernet» and «Adjust adapter settings» (or «Change adapter settings»).
In the new network connection window, right-click on the Ethernet connection icon and select «Status».
In the connection status window, click on the «Details ...» button. In the new window you need to find the line «IPv4 address». Next to it will be the IP address of your computer on the network.
The procedure for viewing IP when connecting without a router is indicated.
To find out the news, take part in promotions and win competitions, we recommend:
Yes, our wizards provide computer help to users. We can configure the operating system, scan your computer for viruses and remove them.
You can obtain the full list of available services from the operator by contacting the service and information center via chat on the website, Messenger or Telegram, or by calling (057) 720-9-720, 0-800-31-0-800. By the same numbers, you can order the removal of viruses.
Yes, computer help and settings are included in the list of services provided by «Maxnet».
When a subscriber asks us for advice, we try to help by phone. If the issue cannot be resolved remotely, we refer our specialist to the subscriber.
You can obtain the full list of available services from the operator by contacting the service and information center via chat on the website, Messenger or Telegram, or by calling (057) 720-9-720, 0-800-31-0-800.
In order to reset network settings in Windows, the procedure is as follows:
For more details on how to properly reset network settings in Windows, including using the command line, see the instructions at the link.
Contact our service and information center in any convenient way:
We will contact you, check the coverage and offer a convenient connection date. We will also help you choose the optimal tariff and provide the necessary equipment for connection (subscriber terminal for conversion of optical signal into electrical, router).
At the appointed time, a wizard will come to you, lay the cable to your home, install the equipment and make the necessary settings. You will be provided with the contract, personal account number and personal login details. Then you need to pay the cost of connection and tariff for the next 7 days.
We draw your attention! The Internet will work immediately after connection. Access may be restricted only if you do not top up your account 7 days after the start of services.
PON or Passive Optical Network is a technology of passive optical networks, which involves the use of fiber optic cable throughout the distance from the provider to the subscriber. Elements of the network are passive equipment, so failures are minimized, there is no dependence on power supply, and the connection speed is stable.
Advantages of technology:
Optional equipment is installed for signal conversion. Optical signal comes to your home through fiber optics. Next, you need to convert this signal to normal electrical to connect the Internet to your router or computer with twisted pair. The subscriber terminal is used for this purpose.
A subscriber terminal is a device used to connect to the Internet using PON technology in the private sector. Optical signal comes to your home through fiber optics. Next, you need to convert it into an electric form to connect the Internet to your router or computer with twisted pair. The subscriber terminal is used for this purpose. The subscriber terminal is used for this purpose.
Read more about this device and its purpose in our article.
In the private sector, Web TV is available for connection.
The service is provided in the form of the application «Maxnet Web TV» for devices on Android and IOS in the provider's network. Not only TVs but also smartphones/tablets are suitable for viewing. Web TV is connected to the TV via a router and set-top box.
More than 120 channels are available to Web TV subscribers («Basic» and additional thematic packages of TV channels). Web TV allows you to watch TV, pause the broadcast and connect up to 3 screens at a time.
Contact our specialists in any convenient way:
We will contact you, check the availability of coverage and provide a convenient connection date. We will also help you choose the best tariff and provide the equipment necessary for connection (optical subscriber terminal, router).
At a certain time, a master will come to you, lay the cable into the house, install the equipment and make the necessary settings. You will be provided with an agreement, a personal account number and data for entering your personal account. Next, you need to pay the cost of connection and tariff within 7 days.
We draw your attention! Internet will work immediately after connection. Access can be limited only if you do not replenish your account within 7 days after the start of the provision of services.
To begin with, we suggest you decide whether a guaranteed or non-guaranteed channel will suit you.
This is a type of «Internet for Business» service from Maxnet, which provides a direct optical connection to our main equipment. In this way, we create conditions so that there are no obstacles and equipment in the signal path, so that no factors can affect the operation of services. Tariffs for the service are formed individually.
If you want to connect a regular tariff for business, we have 3 speed plans:
Our staff will help to finally decide on the tariff during the consultation.
The difference between the tariffs is in the speed provided, as well as in special conditions of relations with owners at some addresses. Static address, signal stability and other parameters do not depend on the selected tariff.
Exceptions – channels with guaranteed speed.
For organizations that need the most stable connection and constant Internet speed, we offer to connect a guaranteed channel. This is a type of «Internet for Business» service from Maxnet, which provides a direct optical connection to our main equipment. In this way, we create conditions so that there are no obstacles and equipment in the signal path, so that no factors can affect the operation of services. Tariffs for the service are formed individually.
The connection time depends on the complexity and working conditions. Complex projects can take up to 4 days. And our record is 15 minutes for connection work. Our managers can announce the exact terms of connection to you.
Web TV is available to connect business subscribers. The service is available as an application «Maxnet Web TV» for Android devices 5 or higher versions in the provider's network. Web TV is connected to the TV via a router and set-top box. Web TV business subscribers have access to more than 42 channels in the «Basic» package and 3 additional thematic packages of TV channels: sports, music and children's.
Web TV allows you to watch TV, pause the broadcast and connect an unlimited number of screens to the service.
We provide certificates of work performed in any way convenient for you in electronic form. Most often, our business subscribers choose Paperless and M.E.Doc.
You can find out your tariff plan using the Personal Account.
Login to the personal account page. Login data (login and password) are specified in the protocol of the ordered services issued at connection. The tariff will be specified in the «Services» section.
Also, information about the tariff plan can be provided by an employee of the service and information center by phone (057) 720-9-720 or 0-800-31-0-800. You can also find out your tariff plan using the «My Maxnet» program for Android and iOS.
Changing the tariff plan can be done in the following ways:
To connect tariffs over 100 Mbit/s, it is necessary to have:
Maxnet can provide a gigabit router and adapter, as well as lay an 8-core network cable. To leave a request, you can contact the service and information center via chat on the website, Messenger or Telegram, or by calling (057) 720-9-720, 0-800-31-0-800.
The maximum total period for which services can be suspended in a calendar year is 6 months. The minimum suspension period is 1 month. The balance must be positive, 1 month must have passed since the previous suspension.
No subscription fee is charged for the period of suspension and no service is provided. Subscription fee is charged only for rent and installments of equipment.
The service is included automatically within the time specified in the application. If you need to return the service before the deadline specified in the application, contact the company's service and information center.
To suspend services for 1-6 months, you need to contact our specialists in one of the following ways:
Please note that the ACT and DVB-C «Television» service cannot be suspended separately if you have a comprehensive «Internet + TV» service connected.
If you are already our subscriber, you can connect additional services at any time:
The cost of connection depends on the chosen service and the current availability of coverage in your home. To connect an additional service, you need to contact our specialists in one of the following ways:
To use the service, you must have a set-top box or TV on Android OS version 5 or higher. If you have a Smart TV that supports the installation of applications from Google Play, you do not need to buy an additional set-top box. Otherwise, you will need a media player (prefix/set top box) on Android.
To start using the service, download our application «Maxnet Web TV».
The first time you run the program, you are asked to choose which device it will be used on. Select «TV set-top box».
Then you will be offered a choice of technology: IPTV (Multicast)/Web TV. To watch Web TV on TV, you need to select the second item.
Then there will be a message about the user's consent and information about the withdrawal of the subscription fee. If you are satisfied, click «Continue».
The next step is to enter the access password, which is your personal account. If you enter the wrong password, an error message will appear on the screen. After clicking the «OK» button, the message about registering a new device reappears on the screen.
After authorization, you will start watching the TV channel that is first on the list. The next time you run the program, the playback will start from the channel on which the viewing ended.
Additional TV packages can be activated independently in the personal office, or by contacting our specialists.
You can refuse the service by contacting our service and information center.
The «Basic» TV package consists of 82 national television channels.
Additional TV packages:
Yes, if you use DVB-C or AKTV TV. To suspend services for 1-6 months, you need to contact our specialists in one of the following ways:
If you use the «Internet + TV» service using Web TV technologies (which depend directly on the Internet channel), it will not be possible to suspend a separate «Internet» service.
The subscription fee is written off automatically on the 1st of each billing month. To avoid no services, you must make a monthly payment by the 1st.
After paying for the services, we recommend that you check the account balance and make sure that the amount in your account is equal to or exceeds the amount of the monthly subscription fee. If after writing off your balance is negative (less than UAH 0), the services are blocked by the system until the account is replenished in the amount exceeding the negative balance.
To access the Internet you need to have a positive balance.
If you forgot to top up your account, you can use the «Deferred Payment» service in the Personal Office.
You can pay for services in any way convenient for you.
To avoid lack of services, we recommend that you top up your account by the 1st of the billing month. We warn you in advance about the withdrawal and indicate the amount of the recommended payment in the SMS message. Therefore, we advise you to indicate the current phone number when signing the contract and notify us if it changes. This information can also be found in the Personal Account.
To activate the “Autopayment” service you need:
For more information see our manual "How to use service "Autopayment" via Portmone".
You can defer payment in the following ways:
Please note that deferral of payment is possible only if there are no funds in the account. The personal account is available with a negative balance at the direct link. Bookmark this address to be able to top up your account when the service is not active.
Payment can be made both in cash and non-cash. Ways to replenish the account:
You can find all available information about replenishment in the «Payments» section on the Maxnet website.
If the payment is made according to the bank details, the payment can take up to 3 banking days. Other payment methods allow you to credit funds within 15 minutes. Therefore, we recommend individuals to use payment systems.
The most convenient and fastest way to check the balance is through the Personal Office. It indicates the current balance and the recommended payment for the next month. Login to the personal account involves entering the login and password specified in the protocol of the ordered services.
You can also monitor the status of the account using the application «My Maxnet» for Android and IOS.
Or you can contact our company by writing to the technical support chat (on the website, in Telegram or other messenger) or by calling the service and information center at 0800-31-0800, (057) 720-9-720.
Please do not throw away the check and write a letter to abonotdel@maxnet.ua, indicating that the funds were paid to the wrong personal account. Additionally, enter your address or personal account number and attach a screenshot or photo of your check. Also attach the first page of your passport to identify that it is you who are applying for this personal account. We will check the information and credit your account.
Activation of the service suspended due to lack of account costs occurs automatically. Crediting funds to a personal account takes from a few minutes to 3 days, it depends on the method of replenishment. Usually the services work within 15-60 minutes after replenishment.
If you still don't have the internet, restart your hardware. Didn't help? Check to see if funds have been credited to your account. Its condition can be checked through the Personal Office or in the «My Maxnet» application for Android та IOS.
We strongly advise against throwing out a check after payment. What to do if you incorrectly indicated your personal account when depositing funds, see the link. The receipt can also be obtained on request in the payment system.
Contact our specialists if the Internet does not work and you do not see the funds in the account after replenishing it.
We urge subscribers to notify about replenishment immediately.
This makes it easier for us to calculate bonus months. But if it happens that you have late informed us of your intention to participate in the loyalty program «Pay less - get more», we will accrue a bonus month in an exceptional manner. Exception – if between replenishment for 6 months and notifying us about it, you changed the tariff plan.
Payment for the Web TV service, if it is not in combination with the tariff, but is a separate service, is charged in the same way as the tariff — every 1st day of a new month. If you did not use the service, activated it for the first time or after refusing it, then the payment is charged for the rest of this month.
Please note that in order to refuse to withdraw funds and service, it is not enough to remove the application from the devices, you must notify our specialists.
No, our system automatically determines the amount for using the services from the beginning to the end of the month. It will be reported by the operator.
If you are a new subscriber, after connecting you will need to pay this amount (plus the amount for connection) within 7 days.
If you are already our subscriber and connect a new service or change the tariff, it is recommended to pay in advance so that the services do not turn off after activating the new service.
The reasons for the lack of the Internet can be many. Often the subscriber can fix the problem himself. First of all, you need to check whether the cable is connected to the device, restart the router by unplugging the power supply from the outlet for 2-3 minutes, and also check the status of the account.
The most common reasons for the lack of the Internet:
Primary diagnosis of the absence of the Internet
Before contacting the service and information center to solve the problem, we recommend that you take a few steps to save your time.
If you are unable to solve the problem yourself, you can contact our specialists by writing to the technical support chat (on the website, in Telegram or other messenger) or by calling the service information center at 0800-31-0800, (057) 720-9-720. We will try to solve the problem by phone.
Router connection:
Direct cable connection to PC or laptop:
Check the network connection indicator at the bottom right of the monitor.
If it shows a red cross, there is no electrical signal to the network card. In this case, first you need to know if the cable is connected to a PC. If it is connected, you need to check the integrity of the cable in the apartment. There may be damage.
If the yellow triangle on the indicator is lit, this is a sign that the network card is not working properly or the PC is not receiving the required network settings.
Solutions: Restart the PC and reconnect the cable. If possible, check which settings the network card receives:
Start - Control Panel - Network and Internet - Network and Sharing Center - Changing adapter settings - Undefined network (right mouse button) - Status - Information.
If the equipment receives network settings according to those provided by the operator (IP address, subnet mask, gateway and DNS server), you need to look for another cause of the problem.
If IP = 169.254 …… - this means that your equipment does not receive settings and you need to register them yourself. See «How to set up a connection»
If you are unable to solve the problem yourself, you can contact our specialists by writing to the technical support chat (on the website, in Telegram or other messenger) or by calling the service information center at 0800-31-0800, (057) 720-9-720. We will try to solve the problem by phone.
Pay attention to the message that appears on the screen when you try to access a resource that is not responding.
If you are unable to solve the problem yourself, you can contact our specialists by writing to the technical support chat (on the website, in Telegram or other messenger) or by calling the service information center at 0800-31-0800, (057) 720-9-720. We will try to solve the problem by phone.
If you use Wi-Fi, this may be due to the large number of devices connected to your network. Make sure your neighbors are not connected to the router. To do this, download a special application Fing to your smartphone (it is available to owners Android and IOS). Install, open and look closely at the list of connected devices. Make sure all the devices on the list are familiar to you.
And for Windows you can use the application Wireless Network Watcher.
It can also be caused by overloading the radio with Wi-Fi networks. Try switching the router to another broadcast channel. To do this, go to its settings, find «Wireless settings» → «Channel». You can try to guess, and you can use the Wi-Fi Analyzer for Android/Windows. It will tell you the free frequencies.
Full video on how to do it — here: video instructions by changing the channel.
If you are connected with a cable, please check its integrity and tightness to connect to the port of your computer.
If you are unable to solve the problem yourself, you can contact our specialists by writing to the technical support chat (on the website, in Telegram or other messenger) or by calling the service information center at 0800-31-0800, (057) 720-9-720. We will try to solve the problem by phone.
If this is the case, then Internet-dependent programs should work. For example, Skype or any other service that does not require you to open a browser. So please make sure everything really works except the browser sites.
Next, if you are connected through a router, restart it.
Make sure sites open from other devices. If so — the problem is purely in the device. Restart it and try to remember whether you changed the settings or downloaded a file that could have caused the malfunction. Also try opening pages through another browser.
If the sites do not work from any networked device, restart the router. Also try connecting the cable directly to your computer and check again. A computer with a direct connection without a router also needs to be configured (more about it in the section «How do I set up a connection the first time I connect my device?»).
If this problem occurs during a direct connection, restart your computer, disconnect and reconnect the Internet cable from the provider and check the settings (more about it in the section «How do I set up a connection the first time I connect my device?»).
If you are unable to solve the problem yourself, you can contact our specialists by writing to the technical support chat (on the website, in Telegram or other messenger) or by calling the service information center at 0800-31-0800, (057) 720-9-720. We will try to solve the problem by phone.
Reasons for slowing down in wireless networks:
If you are unable to solve the problem yourself, you can contact our specialists by writing to the technical support chat (on the website, in Telegram or other messenger) or by calling the service information center at 0800-31-0800, (057) 720-9- 720.
We will contact you and decide on the date of the service work. But first, we will try to help troubleshoot the router remotely. If the device cannot be reconfigured remotely, we will submit a request for a master.
At a certain time, a master will come to you and fix the router. If the device is beyond repair, we can provide you with a new one. After completing the application, you will receive a document with a list of works and cost. Next, you need to pay this amount to your current personal account.
First, turn off gaming services, μTorrent downloads, and anything that can slow down the CPU, and check the speed again.
Next, make sure you are connected to the Internet directly. To do this, reconnect the cable from the router to the computer/laptop. After the connection is established, run the test again. A computer with a direct connection without a router also needs to be configured (more about it in the section «How do I set up a connection the first time I connect my device?»).
If the result is radically different for the better, the problem is in the router or Wi-Fi adapter. If the results are not very different, we continue to look for problems.
Update the driver on the network card/adapter, check the specifications. For tariffs over 100 Mbps, a gigabit router and a network card are required.
Check the cable or connector for damage.
After performing these steps and receiving the changed speed, return to the wireless connection. Go to the router settings and do the following:
Here are detailed step-by-step instructions for setting up the following router models:
Let's start with the correct connection of the router. Before installation, consider the future location of the device, following these rules:
It is recommended to place the antenna vertically for the best signal reception and transmission.
After selecting a location, you need to connect the device to the network:
Once connected, the router will immediately create an unsecured network, the name of which often corresponds to the model of the router.
Note that the RESET button is not intended to simply restart the device, it resets its settings.
This completes the basic configuration of the router.
There are two frequency bands in which the wireless network can operate: 2.4 GHz and 5 GHz. The first band is supported by all devices, channels on these frequencies are usually busy. 5 GHz provides higher speeds, but is not supported by obsolete devices. The more networks you see when opening the list of available, the more likely it is that the channels are congested and the speed of your Wi-Fi will not meet expectations.
At 5 GHz, old devices do not work, the signal is significantly degraded due to interference. But at this frequency there are usually completely free channels. So if you have a large open space and all phones and laptops support 5 GHz, choose it.
Otherwise, if some of your devices do not support this frequency, or if there are many interferences in the apartment for the signal, we recommend that you stop at 2.4 GHz.
If you connect the device directly, without a router, you need to go to the menu «Start», «Control Panel», «Network and Internet», «Network and Sharing Center». Click «Change adapter settings» on the left and right-click on the connection you want, select «Properties». In the new window, point to the name of your network card and click «Configure». Then go to the «Advanced" tab, in the list you need to find «Network address» (or «Network address», «Local Administrate address»), select «Value» and enter the mac address, then click «OK".
If the connection is through a router, it will be enough to simply connect the cable from the router to the computer, and check the following:
• Go to «Start», «Control Panel», «Network and Internet», «Network and Sharing Center»;
• Click on «Change adapter settings» on the left;
• Right-click on the connection you need and select «Properties»;
• In the new window, double-click on the name of your network card for «IP Version 4 (TCP/IPv4)»;
• Make sure automatic retrieval of IP address and DNS server is selected.
Router manufacturers are constantly releasing firmware updates. This allows you to take care of the performance of the devices and eliminate security problems.
To update the firmware:
1. Go to the router manufacturer's website. To do this, write the name in the search bar and find the desired site in the first results of the search results.
2. Find the model of your router on the site. It can be seen on the box or label. Go to the model page.
3. Find «Support»/«Download»/«Software»/Support/Download/Software.
4. Select and download the latest firmware (Firmware) from the list of software.
5. Go to the router settings. Connect the CABLE computer to the router, go to the browser, type in the address bar 192.168.0.1 or 192.168.1.1. Most often, the manufacturer indicates the address on the case. Then enter admin in the login field and admin in the password field (unless otherwise changed).
6. Back up the settings (they will be reset after the update). Advanced settings > System Tools > Backup and restore. Click on the «Backup» button. Save the resulting file to your computer.
7. Go to System Tools > Firmware update. Attach the previously downloaded firmware file to the appropriate field and click «Update».
8. Do not disconnect the power cord and network cable that connects it to the computer from the router. The update will take up to 5 minutes, several reboots will be performed.
9. After the upgrade, make sure that the settings are reset to factory defaults: System Tools > Backup and restore. Click «Restore factory settings».
10. Go to the «Recovery» section. Attach the file you saved when backing up. Click «Restore».
11. If the settings are not restored (this happens for some firmware), enter them manually.
Click on the «Start» menu, find «Computer» on the right. Right-click on it and select «Properties». In the new window on the left, find «Device Manager», go to it.
In the list of devices, find «Network Adapters», click on the triangle next to it. Select a device named Ethernet Controller. Right-click and select «Features».
Click on the «Start» menu, find «Computer» on the right. Right-click on it and select «Properties». In the new window on the left, find «Device Manager», go to it.
In the list of devices, find «Network Adapters», click on the triangle next to it. Select a device named Ethernet Controller. Right-click and select «Update Driver».
You will be offered a choice between automatically finding drivers and manually downloading a file from your computer. First select automatic. If your computer can't find the drivers, go to your browser and enter the following search query: «download drivers for your network card model». It is better to download drivers from the manufacturer's website. Save the latest file (beware of unverified sites) to your computer.
Return to the driver update window. Select the downloaded file and click the «Refresh» button. Wait for the process to complete, do not restart or shut down the computer.
To find out the MAC address, right-click the Internet connection icon on the right side of the taskbar (there may be a wired or wireless icon). Choose Open Network and Internet Settings or Network and Sharing Center for different versions of Windows.
Next, a window will open in which you will need to find «Change (adjust) adapter settings».
On the next page, you will need to right-click on the Ethernet connection icon and select «Properties».
In the new window, move the mouse cursor to the line labeled «Connect via». This will bring up a pop-up window with the MAC address of the network card.
If you need to change the MAC, click «Configure» next to «Connect via».
A new window will open in which you will need to find the «Advanced» tab. You will see a list, select «Network address». At the side of the list is a field marked with an empty circle and the word «Value». You need to activate this position and enter a new MAC address value in the empty field. After clicking «OK», the network card address will be changed.
You can also find out about "Why we need a MAC address, how to find out and change it" in our article at the link.
To properly set up an Internet connection on a PC without a router (via a network card) in Windows, follow these steps:
Now you can check the Internet.
For more details on how to properly reset network settings in Windows see the article at the link.
To properly connect your PC to the Internet without a router (via a network card) using Ubuntu 22.04 LTS, follow these steps:
For more details on how to properly reset network settings in Linux see the article at the link.
To properly set up Internet on a PC without a router (via a network card) in macOS, follow these steps:
For more details on how to properly reset network settings in macOS see the article at the link.
Find the «Broadcasts» section:
1. Open «Automatic settings»;
2. Specify the signal source: antenna, cable, satellite;
3. Determine the type of channels - digital broadcasting;
4. Click on the «Search» button and select the «Full» option, and then - «Scan»;
5. Waiting for setup to complete;
6. Find «Save» and start browsing.
If only the channels of the Basic package do not work, you need to check and reconnect the cable connected to your TV. If additional packages also do not work, do auto search for digital channels.
If this does not help, contact our service and information center in any convenient way:
On the console you need to open «Settings», «System», «Language and input». Next, select the desired language and return to the main menu.
To use the service, you must have a set-top box or TV on Android OS version 5 or higher. If you have a Smart TV that supports the installation of applications from Google Play, you do not need to buy an additional set-top box. Otherwise — you will need a media player (set-top box, set top box) on Android.
To start using the service, download our application «Maxnet Web TV».
The first time you run the program, you are asked to choose which device it will be used on. Select «TV set-top box».
Then you will be offered a choice of technology: IPTV (Multicast)/Web TV. To watch Web TV on TV, you need to select the second item. Then there will be a message about the user's consent and information about the withdrawal of the subscription fee after a trial month. If you are satisfied, click «Continue».
The next step is to enter the access password, which is your personal account. If you enter the password incorrectly, an error message will appear on the screen.
After clicking the «OK» button, the message about registering a new device reappears on the screen. After that, you will start watching the TV channel that is first on the list.
The next time you run the program, playback will start from the channel on which the viewing ended. During the test period, both TV channels from the «Basic» package and additional service packages are available for viewing.
In order to configure the inext set-box, you must do the following steps:
Thus, you should get to the main screen, where we will begin to configure the console. For further settings read in the instruction by the link.
How to set up a MAG250 set-top box to use the Maxnet WebTV service read in the instruction by the link.
To use SIP-telephony you will need one of the following device options:
For more details about each type of equipment for receiving and making calls in the SIP-telephony system, as well as the peculiarities of selecting suitable devices, please read here.
Two versions of the programme are available for use: Zoiper Lite (free) and Zoiper Pro (commercial). The Lite version has limited functionality, but it is sufficient for basic use.
To set up the Zoiper Lite version, you need to:
After you have completed these steps, you can use Zoiper Lite to make voice and video calls, send messages and other functions.
You can find more detailed instructions on how to set up Zoiper here.
To set up the SIP application Linphone on iOS or Android, follow the steps below:
If you have any difficulty accessing your account or finding your authorization details, please contact 0800-31-8831 and our staff will help you.
You can find more detailed instructions on how to set up a Linphone on your smartphone here.
To set up the SIP application Linphone for macOS, Windows or Linux, follow these steps:
After filling in the fields with SIP-account settings, click "USE" (you set the password when creating a SIP-account in your personal account). If you received SIP-account data from the support service, then copy it from the correspondence or convert the password in your personal account).
At this point the configuration of Linphone on macOS, Windows or Linux is complete and the SIP account is ready to receive and make calls.
You can find more detailed instructions on how to set up a Linphone on your computer here.
First of all, pay attention to the bandwidth of the WAN port and its compliance with your tariff plan. WAN port is a connector to which the network cable from the provider is connected. If its bandwidth is 100 Mbps, and you connect a gigabit rate, you will not get the desired speed. Such tariffs require a 1000 Mbps port.
Also pay attention to the ranges in which the router operates. It is better that it supports both 5 GHz and 2.4 GHz, so you can create a network based on connected devices.
Another important issue is work standards. The router must support 802.11n to ensure high network speeds.
The number of antennas in the router for home use is important only if you need a strong signal over a large area. In other cases, two antennas are enough.
«Up to 300 Mbps» usually means that the router can provide such a figure for data transfer between devices within the home network. For example, when you broadcast a movie on TV, or upload files to your home storage. The speed of the Internet, which the router can receive from the provider and distribute to devices, is determined by the bandwidth of the WAN port.
This is the connector to which the cable from your ISP connects. If the WAN port is 100 megabits, then the Internet speed will not exceed 100 Mbps. It is impossible to distribute more than usual, so such routers are not suitable for tariffs of 300, 500 and 1000 Mbps.
To connect tariffs over 100 Mbps, you must have:
«Maxnet» can provide a gigabit router and network card, as well as laying an 8-core network cable.
If you are interested in speed over 1 Gbps, you need to check whether your equipment is suitable for this. How to do this is described step by step in the instructions by the link.
Today, SMART TV companies use 3 operating systems: Tizen from Samsung, WebOS 2.0 from LG and Android from Sony and Philips. The set-top box is necessary if you want to connect the Web TV service through our «Maxnet Web TV» application, and your TV does NOT run on Android OS.
If your TV is running Android and supports downloading apps from Google Play, you don't need a set-top box.
It depends on the technology to which the subscriber is connected. If it is FTTx in apartment buildings - fiber optic is laid to our equipment, which is installed on the technical floor. «Twisted pair» is laid in the subscribers equipment.
Fiber optics to the apartment is laid individually.
In the case of PON in the private sector, optical fiber is laid in the house, special equipment is installed to convert the signal (subscriber terminal). A router or a subscriber's computer is connected to it by «twisted pair».
In any case, the fiber cannot be connected to your devices without additional equipment.
This can be done in several ways: using a standard power bank paired with a DC-USB converter or using a mini UPS.
For backup power supply of Wi-Fi router during blackouts, it is better to choose a model of power bank, which outputs different voltages: 5 V, 9 V and 12 V. Then you will only need a USB to DC cable with a 5.5/2.5 mm plug to power your router from a portable charger.
If the output voltage of your router is 9 V or 12 V, a USB-DC cable for 9 V or 12 V, respectively, without a trigger will do. In case the voltage is not more than 5 V, you need a cable with a trigger (switch) to boost it. To select the appropriate power switch cable, see the voltage and amperage specifications on the back of the router.
When you have everything you need to connect your Wi-Fi router to the power bank, it remains to plug the cable into the USB port on the power bank and the DC port on the router. Thus, your Internet will be able to work uninterruptedly for 4-6 hours from the moment of power outage (duration depends on the capacity of your power bank). If the external battery is equipped with a fast charging function, this allows you to fully charge it in 1-3 hours instead of the usual 6-8 hours.
To connect the mini UPS to a switch or Wi-Fi router, do the following:
Depending on the power consumption of your devices, this compact UPS will provide up to 6-18 hours of autonomous operation from the moment of power failure.
Read more about reserving subscriber equipment for Internet operation in the absence of light here.
POWER / Power status
PON / ONT register
LOS / XPON optical signals
LAN / LAN port status
SYS / System operation status
2.4G, 5G / Frequency range Wi-Fi
WAN / Internet Service Provider connection status
LAN / Connection via LAN ports
Power / Power status
WAN / Internet Service Provider connection status
LAN / Connection via LAN ports
Phone 1&2 (HT812) / Phone 1,2,3 & 4 (HT814) / Status of the respective FXS port-phone on the back panel
Read more about checking the performance of each of the mentioned types of equipment by the indicators on it here.
Every subscriber who uses the Internet or TV service has access to the Personal Office from the moment of connection. When connecting, the wizard issues a protocol of the ordered services, which lists the login and password for access.
Login to the Personal Office page.
If the data was lost or it is not possible to find the protocol, you need to contact our company in the following ways:
You can find out your tariff plan using your personal account. The tariff will be specified in the «Services» section.
Login to the personal account page — https://my.maxnet.ua/
ДLogin data (login and password) are specified in the protocol of the ordered services issued at connection.
Also, information about the tariff plan can be provided by an employee of the service and information center in a chat on the website and by phone (057)720-9-720 or 0-800-31-0-800.
You can also find out your tariff plan using the «My Maxnet» program for Android and IOS.
During the connection, the wizard issues a protocol of ordered services, which prescribes the login and password for access to the Personal Office.
If the data was lost, you need to contact our company in any way convenient for you:
To change the password from the personal account, you need to go to the tab «Change password» in the «Profile» menu personal account.
Login to the personal account page — https://my.maxnet.ua/
Next you need to enter the old and new password.
If the old password is lost, you need to contact our company in the following ways:
1. write to us in a chat on the site, Messenger or Telegram;
2. contact the service and information center by phone (057) 720-9-720 or 0-800-31-0-800;
3. write a letter to abonotdel@maxnet.ua, attaching a statement in any form of loss and a copy of the first page of the passport of the owner of the contract;
4. apply in person to the Customer Service Center with a passport and write a statement of loss.
If the old password is lost, you need to contact our company in any way convenient for you:
1. write to us in a chat on the site, Messenger or Telegram;
2. contact the service and information center by phone (057) 720-9-720 or 0-800-31-0-800;
3. write a letter to abonotdel@maxnet.ua, attaching a statement in any form of loss and a copy of the first page of the passport of the contract holder;
4. apply in person to the Customer Service Center with a passport and write a statement of loss.
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