How to configure the Grandstream IP phone

The following configuration algorithm applies to the Grandstream GXP1610, GXP1620, and GXP1630 models:

1. Connect your phone to the Internet and plug it into a power socket. 

2. Find the IP address of the handset by pressing the key as in the image.

3. Type the IP address into the browser bar on your computer and press “Enter”. 

IMPORTANT: the telephone set and the computer must be in the same local network to be configured.

4. Enter login and password (see in the phone manual), select interface language and login. 

IMPORTANT: to prevent unauthorized calls from your phone numbers to expensive international destinations, it is strongly recommended to change the standard login and password on the IP phone / VoIP gateway during setup.

5. Click “Accounts” — “General Settings”, then enter the SIP authorisation data from the provider in the lines as in the image below. Maxnet subscribers receive authorisation data upon connection, and if it is necessary to restore or change them, they should send a request to support@maxnet.ua. Click “Save”.

6. Staying in the “Accounts” section, go to “Network Settings”. Next, enter the data similar to the image below and then click “Save”.

7. Staying in the “Accounts” section, go to “SIP Settings” — “Security Settings”. Next, enter the data similar to the image below and then click “Save”.

8. Also in the router settings for correct operation of SIP-telephony you need to uncheck the “SIP ALG” item.

9.  After applying these settings, your phone number should register on the Maxnet PBX server. You can check this by going to “Status”. Next “Account Status”, in the “SIP Registration” field, “YES” will be displayed in green. 

In case of problems with registration, Maxnet subscribers are advised to contact technical support.

How to reset a Grandstream IP phone to factory settings

There are several ways to reset a Grandstream IP phone to factory settings:

• Reset via the phone menu
  1. Press "Menu" (the button with the house icon) on your phone.
  2. Go to "System" — "Factory Reset".
  3. The phone will ask for confirmation. Select "Yes".
  4. Wait for the device to restart and reset to factory settings.

• Reset via web interface
  1. Open your browser and log in to the phone's web interface (you can find the IP address by dialling "***" — "02" on the phone).
  2. Log in (default login/password: admin/admin).
  3. Go to "Maintenance" — "Upgrade and Provisioning".
  4. In the "Factory Reset" section, click "Reset" and confirm the action.
  5. The phone will restart and restore the factory settings.

• Hard reset (if access to the menu is blocked)
  1. Disconnect the power from the phone.
  2. Press and hold the "OK" button (in the centre of the joystick).
  3. Connect the power without releasing the "OK" button.
  4. Hold the button until "Reset" appears on the screen.
  5. Select "Yes" using the joystick and confirm the reset.

We wish you a pleasant communication!