Changes in the operating mode due to epidemiological situation

Changes in the operating mode due to epidemiological situation

Dear Kharkovites!

Taking into account number of restrictions and measures related to the spread of coronavirus in Ukraine, Maxnet made appropriate changes to the policy. These measures are taken to protect our subscribers and employees health. First of all, to limit interaction and prevent crowding, we temporarily closed our customer care center.

 Operators of our service and information center will answer all your questions by phone and chat. Also, all employees who can work from home are transferred to a remote operation mode. Access to world information resources is an urgent need under the current conditions. We are aware of the level of responsibility doing everything we can to provide services as usual.

Therefore, we do not stop connection and maintenance. However, taking into account the situation, there may be changes in scheduling, therefore, please treat this with understanding.

We inform about all terms and changes in advance by telephone. In order to ensure security, our employees who contact with subscribers use the following facilities:

• respirators that meet the requirements of protection against infections transmitted by airborne droplets;
• shoe covers that we have been used for a long time to prevent dust from the street and technical floors;
• antiseptic agents for hygiene of hands, surfaces and equipment that is used during work.

Yours faithfully, Maxnet team