Before contacting our service and information center to fix the problem, we recommend you to perform several actions that can help save your time.
- Check the account balance (if it`s negative, fund your account).
- Check if all devices have connection at the same time;
- If the problem is only on certain devices, while others are connectd, you need to look for the cause in your equipment:
- restart the device;
- disconnect and turn on the network cable (if the device is not connected via Wi-Fi).