How to find out the password from my Personal Account?

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During connection, our specialist issues a protocol of the ordered services. In this document you can find out your login and password for access to the Personal Account.

If this document has been lost or there is no possibility to find a protocol, you need to contact our company in any way convenient for you:

  1. Text us in website chat, Messenger or Telegram.
  2. Call the service information center: 0800-31-0800, (057) 720-9-720.
  3. Write a letter to the mail abonotdel@maxnet.ua, attaching an application about the loss and a copy of the first page of the passport that belongs to contract holder.
  4. Contact the customer care center in person. In this case you need to have a passport and you will need to write an aplication about the loss.

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